Terms & Conditions

“Booking” means a confirmed reservation of a Property by a Guest. “Guest” means any person who books or stays at a Property. “Owner” means a property owner who engages us to market and manage their Property. “Property” means an apartment, penthouse, villa or other accommodation listed or managed by us. “Services” means the services we provide to Guests and/or Owners. “Charges” means the fees payable for a Booking or for our Services.

Nestscaping is a curated short-term and holiday-rental operator based in Abu Dhabi. We design, furnish, market and manage homes on behalf of Owners, and offer those homes to Guests for short and longer stays.

You agree to use the Site only for lawful purposes and not to interfere with its operation or attempt to gain unauthorised access. Listings, prices and availability may change and may contain errors; we may correct any error and decline or cancel a Booking affected by a material mistake in price or description, with a full refund of any sums paid for that Booking.

3.1 Booking & confirmation

Selecting “Book now” does not by itself create a confirmed Booking. Your Booking is confirmed only once payment has been completed and we have issued a written confirmation by email. We may decline a Booking at our discretion, including where a Property becomes unavailable or identity or payment verification cannot be completed.

3.2 Payment, fees & taxes

The price shown at checkout includes the accommodation charge and any applicable cleaning fee, VAT and tourism or municipality fees levied by the Department of Culture and Tourism – Abu Dhabi and other authorities. A full breakdown is displayed before you pay. Payments are processed securely; we accept the methods shown at checkout, in UAE Dirhams (AED) unless stated otherwise.

3.3 Security deposit

A refundable security deposit may be required. We may apply it toward the cost of damage, missing items, extra cleaning, unpaid Charges, or breaches of these terms or the house rules. Any unused balance is returned after check-out, normally within 7 working days, subject to inspection of the Property.

3.4 Check-in, check-out & access

Standard check-in and check-out times are shown in your confirmation. Many homes use smart locks and a virtual front-desk for contactless access. Early check-in, late check-out and luggage storage may be available on request, subject to availability. The number of guests must not exceed the maximum stated for the Property.

3.5 House rules & guest conduct

Guests must comply with the house rules for each Property and with building and community regulations. Unless expressly permitted, no parties or events, no smoking indoors, no unregistered guests, and no illegal or anti-social activity are allowed. You are responsible for everyone in your party, and we may end a stay without refund for a serious or repeated breach.

3.6 Cancellations & changes

Cancellations, date changes and refunds are governed by our Cancellation & Refund Policy (Part B below), which forms part of this agreement.

3.7 Guest responsibility for damage

You agree to treat the Property and its contents with care and to report any damage promptly. You are responsible for loss or damage caused during your stay beyond fair wear and tear, and we may charge the reasonable cost of repair or replacement.

3.7 Guest obligations

Guests agree to use the property lawfully and respectfully at all times, complying with all applicable laws and building regulations. Illegal activities, prohibited substances, parties, excessive noise, smoking (except on designated balconies where permitted), unauthorised pets, subletting, and exceeding the property's maximum occupancy are strictly prohibited.

Guests must take reasonable care of the property, its furnishings, fixtures, and equipment, and must not make alterations or cause damage. The property should be kept clean, rubbish disposed of appropriately, and all furniture returned to its original position before departure.

Guests must not tamper with utility systems, fire safety equipment, or other installations. Personal belongings remain the guest's responsibility and are not covered by the host's insurance.

Any keys, access cards, parking permits, or similar items provided must be returned upon check-out. Replacement costs for lost or unreturned items will be charged. Where parking is provided, vehicles must only be parked in the designated allocated space.

All content on the Site — including text, photographs, graphics, logos and the Nestscaping name and branding — is owned by or licensed to us and protected by intellectual-property laws. You may not copy, reproduce or use it without our prior written consent, except as needed for your personal, non-commercial use of the Site.

Nothing in this agreement limits any liability that cannot be limited under applicable law. Subject to that, we are not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, anticipated savings, business, goodwill or opportunity, however arising.

Subject to the above, our total aggregate liability arising out of or in connection with this agreement and the Services — whether in contract, tort (including negligence) or otherwise — is limited to the greater of the total Charges paid by you to us in the twelve (12) months preceding the event giving rise to the claim, or the cost of obtaining replacement services.

You agree to indemnify us against claims, liabilities, damages, losses and reasonable expenses (including legal fees) arising out of your breach of this agreement, your misuse of the Site or a Property, or your breach of applicable law. We do not act as an insurer and recommend that both Guests and Owners maintain suitable insurance.

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including utility outages, building or developer actions, severe weather or natural events, fire, theft, strikes, governmental action, public-health measures, civil unrest or acts of war or terrorism.

This agreement is governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. You and we submit to the exclusive jurisdiction of the courts of Abu Dhabi in respect of any dispute arising out of or in connection with it.

If any provision is found invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be applied to the maximum extent permitted to reflect the parties’ intention. Our failure to enforce any provision is not a waiver of it. You may not assign your rights without our consent; we may assign or transfer ours. This page, together with your booking confirmation or management agreement, forms the entire agreement between us regarding its subject matter.

Each home is offered under one of the following rate types, shown before you pay and in your confirmation.

• Flexible — cancel up to [48] hours before check-in for a full refund of the accommodation charge; after that, the first night is charged and the remaining nights refunded.
• Standard — full refund of the accommodation charge if you cancel [14] days or more before check-in; [50%] refund if [7–14] days before; non-refundable if less than [7] days before.
• Non-refundable — offered at a reduced rate; the accommodation charge is not refundable, though taxes and recoverable third-party fees are returned per Section 7.

To cancel, change dates or amend a booking, contact us by email at hello@nestscaping.com or on WhatsApp, quoting your booking reference. A cancellation takes effect when we receive your request, and we confirm it in writing. Changes are subject to availability and any price difference, and a change made within your rate’s non-refundable window may be treated as a cancellation and re-booking.

Approved refunds are issued to the original payment method, normally within 10 business days; the time for funds to appear depends on your bank or card provider. Refunds are made in the currency of the original payment.

If you do not arrive and have not cancelled, the booking is treated as a late cancellation and is non-refundable. If you leave earlier than booked, nights already commenced and any nights within the non-refundable window of your rate are not refunded.

For monthly and long-term stays, cancellation before arrival follows the rate shown at booking. To end a confirmed long-term stay early, we ask for at least [30] days’ written notice; charges up to the end of the notice period remain payable and any advance payment beyond that is refunded. Different terms may apply under a separate long-stay agreement.

If we must cancel a confirmed booking — for example because a Property becomes unavailable — we will, at your choice, offer a comparable alternative home or a full refund of all sums paid for the affected nights. Likewise, if on arrival or during your stay you experience a significant problem that is our responsibility — such as a home that is not reasonably accessible, materially different from its description, or not clean and safe — tell us promptly; if we cannot resolve it within a reasonable time we will, at our discretion, move you to a comparable home for the remaining nights or provide a proportionate refund.

Where a booking cannot proceed because of serious events beyond reasonable control (such as natural disasters, government travel restrictions or public-health measures), we will review the situation in good faith and may offer a credit, a date change or a refund.

A refundable security deposit is separate from the accommodation charge and is returned in full after check-out unless needed for damage, missing items, extra cleaning, unpaid charges or a breach of the house rules — normally within [14] days and after inspection. Government taxes and tourism fees are refunded only to the extent we are required or able to recover them, and non-recoverable third-party costs or items disclosed as non-refundable at booking are not refunded.

A. Information you give us

• Account & contact details — name, email, phone and country of residence.
• Booking & stay details — dates, guest numbers, preferences, requests and details of others in your party.
• Identity & verification data — where required, a copy of your passport, Emirates ID or visa, and details needed to register your stay with the authorities.
• Payment information — card or bank and billing details, processed through secure providers (we do not store full card numbers).
• Owner & property information — details about you, the property, ownership and payout account.
• Communications — messages, emails, WhatsApp chats, reviews and survey responses.

B. Information we collect automatically

• Usage data — pages viewed, searches, listings and bookings, and other interactions.
• Device & log data — IP address, browser and device type, operating system, access times and referring pages.
• Location data — approximate location from your IP, and precise location only where you enable it.
• Cookies & similar technologies — as described in Section 4.

C. Information from third parties

• Booking channels — booking and contact details shared by partners such as Airbnb or Booking.com.
• Payment & verification providers — payment confirmation, fraud signals and identity-verification results.
• Screening checks — where permitted, results of sanctions, fraud or background checks.
• Referrals & social logins — information shared by someone who refers you, or by a service you sign in through.

• To create and manage your account and process and confirm bookings.
• To provide guest services — check-in, housekeeping, maintenance and 24/7 support.
• To manage Owners’ properties, distribute listings and handle payouts.
• To take payment, hold and refund deposits, and prevent fraud.
• To meet legal, tax, licensing and guest-registration obligations, including with the Department of Culture and Tourism – Abu Dhabi.
• To communicate with you, respond to enquiries and provide support.
• To improve and secure our Site and understand how it is used.
• To send marketing where you have agreed or where permitted — you can opt out at any time.

We rely on one or more of: performance of a contract with you; compliance with a legal obligation; your consent (for example for certain marketing or precise location, which you may withdraw at any time); and our legitimate interests in operating, improving and securing our business, where not overridden by your rights.

We use cookies and similar technologies to keep the Site working, to remember preferences, to measure performance and, where you allow, for analytics and marketing. You can manage non-essential cookies through our cookie banner and your browser; blocking some may affect how the Site functions.

We share personal data only as needed, including with:

• Service providers — payment processors, cleaning and maintenance partners, IT, hosting and analytics providers acting on our instructions.
• Guests and Owners — limited details necessary to deliver and manage a stay.
• Booking channels — where your booking originates from or is distributed through a partner.
• Authorities — government, tourism, tax or law-enforcement bodies where required by law or for guest registration.
• Advisers and successors — auditors and lawyers, or a buyer in a business transfer.

We do not sell your personal data.

Some providers may process data outside the UAE; where we transfer data internationally we apply the safeguards required by the PDPL. We keep personal data only for as long as necessary for the purposes described here and to meet legal, tax and accounting requirements, after which we delete or anonymise it.

We use appropriate technical and organisational measures — including access controls, encryption in transit and trusted payment providers — to protect personal data against loss, misuse and unauthorised access. No system can be guaranteed completely secure, but we work to protect your information and respond promptly to any incident.

Subject to applicable law, you have the right to:

• access the data we hold about you and request a copy;
• have inaccurate or incomplete data corrected;
• request deletion in certain circumstances;
• object to, or request restriction of, certain processing;
• request transfer of your data where applicable;
• withdraw consent where we rely on it; and
• opt out of marketing.

To exercise these rights, contact us using the details in Section 11. We may need to verify your identity and will respond within the period required by law. You may also complain to the UAE Data Office.

Our Site and services are intended for adults. We do not knowingly collect data from children except as part of a booking made by a responsible adult. If you believe a child has provided data without appropriate consent, please contact us.

Our Site may link to third-party services we do not control; this policy does not apply to them. We may update this policy from time to time, posting the revised version with a new “last updated” date and notifying you of material changes where appropriate.

For any question about these terms, a cancellation, or your personal data — or to exercise your privacy rights — contact us at hello@nestscaping.com, by phone on +971 5 0610 6373, or by post to Abu Dhabi, United Arab Emirates.